30.6.2025

The following terms and conditions apply to LadyLine service contracts in all our offices, including Ab LL International Ltd's own offices and those operated by its licensees.

These Terms and Conditions, together with the Customer's Customer Order placed in the LadyLine online shop, constitute the service agreement with the branch operator identified in the Customer Order ("Branch"). What is stated in these terms and conditions about LadyLine applies mutatis mutandis to the Branch.

1. PURCHASING

The LadyLine service contract is always concluded in the LadyLine online shop. For the sake of clarity, it should be noted that a contract concluded at a LadyLine branch is also concluded via the online shop service, without the contract being a distance contract. By placing a customer order in the LadyLine online shop, the customer accepts and undertakes to comply with the terms and conditions set out in this agreement. LadyLine stores the remainder of the Customer's personal identification number in its information system when the Customer presents his/her official identification card when collecting the Customer ID. LadyLine customers are all women aged 15 and over who have accepted this service agreement in the online shop, paid the initial fee and the service fee and have an e-mail address, a Finnish personal identification number and a Finnish bank account number.

A person under 18 years of age is exercising under the responsibility of a guardian who has accepted LadyLine's contract, and the membership can only be concluded and the customer ID can only be given to him/her with the guardian's consent and against a commitment to pay made by the guardian.

2. CUSTOMER IDENTIFIER, DATA PROCESSING AND CHANGES TO CONTACT DETAILS

The customer is provided with a personal customer identifier for the purpose of customer authentication. The customer ID is a prerequisite for access to the services.

You must always present your customer ID when visiting LadyLine. It must also be shown to LadyLine staff on request. If the customer ID is lost, the staff must be informed immediately. The Customer must immediately inform LadyLin of any change of name, telephone number, address, etc. LadyLine stores customer data in its own information systems and processes personal data in accordance with the EU General Data Protection Regulation and other data protection legislation (Data Protection Act/2018). For more information on the processing of your personal data, please click here. If a LadyLine customer ID is lost, the customer must redeem a new ID to replace the lost ID for a fee according to the price list. Damaged IDs will be replaced free of charge. The customer ID may not be given to another person. To use the Client Identifier, the Client must be identified either by a photograph on LadyLine's register or by presenting a photo ID at each visit. A fee may be charged for the Customer ID in accordance with the price list.

The Customer accepts that Toimipiste and other LadyLine branch operators may register, store and/or process personal data (e.g. contact and payment information) concerning the Customer and the services used by the Customer in accordance with the Data Protection Act 2018. The purpose of collecting data is to manage and take care of the customer relationship in the best possible way and also to inform the customer about the services available at any given time. The customer agrees that information about services and offers may be sent to the postal and/or e-mail address provided by the customer. The customer has the right to refuse such sending at any time. The customer's data will not be disclosed to third parties without written consent, with the exception of disclosures required by law. The right to data processing is valid for 3 months after the expiry of the membership contract.

3. INITIAL FEE

An initial fee in accordance with the price list must be paid when the service contract is concluded. The initial fee is paid either in the online shop or at the Point of Sale, depending on the payment option chosen by the customer in the online shop. The initial fee is non-refundable in the event of termination of the service contract.

4. SERVICE CHARGE

In addition to the initial fee, the customer must pay a monthly service fee as specified in the service contract, which is charged as agreed in the service contract. Payment of the Service Fee is a condition for the Customer's access to the LadyLine Service Point and use of the Services, and LadyLine reserves the right to deny the Customer access to the Services in the event of non-payment of the Service Fee.

5. THE SERVICES PROVIDED

The Customer is entitled to use LadyLine's services during the term of the Service Agreement in accordance with the terms of this Agreement. The Customer is entitled to gym services and/or group exercise services as specified in the Customer's order.

Gym services include the use of all fitness equipment at the Premises, as well as the use of the Virtual Mobility services. Group exercise services include unlimited use of all guided and virtual group exercise classes in the Activity Centre as shown in the group exercise timetable.

The Customer acknowledges and agrees that LadyLine may unilaterally change its product and service offerings or the opening hours of the Branch depending on demand and resources. In addition, the Customer acknowledges and agrees that LadyLine cannot always guarantee a place to attend a PE class or other service and access may otherwise be limited. The Client is aware that LadyLine operates in part without on-site staff.

The Customer's right to the Services applies only to the LadyLine Location identified in the Service Agreement. LadyLine and the Customer may separately agree on the Customer's right to visit and use the services of third LadyLine locations.

If a customer unauthorisedly brings unauthorised persons onto LadyLine's premises using his/her customer ID, he/she undertakes to pay a compensation of 250 euros.

6. TYPES OF CONTRACTS AND DURATION OF THE CONTRACT

When signing a service contract, the customer chooses the duration of the service contract and the type of service contract to be followed, for example, a full-time contract for an indefinite period or a 6-month fixed-term morning contract. The duration of the contract is calculated from the day following the conclusion of the service contract and the month is defined as the day of the month following the period to one digit less, e.g. 7 February to 6 March.

Duration of the contract

Different types of customer relationships

The types of customers offered vary from centre to centre. Smile and Lifestyle are only available from specific locations.

7.

A customer whose fitness is prevented for more than four weeks in a row during the duration of the membership can get an extension of the paid fitness time corresponding to the obstacle by means of a so-called break. A request for a break must be made in writing and may be granted for a maximum of 7 days retroactively for the period preceding the request. LadyLine shall not be liable for any unused break for a period longer than this. LadyLine must approve the request for suspension in accordance with these terms and conditions. The minimum period of suspension is one month. A fee will be charged for the suspension in accordance with the price list.

A suspension may be requested because of illness, pregnancy or a significant and unforeseeable change in your life situation that prevents you from using the service contract. A significant and unforeseeable change in the customer's circumstances is provided for in section 9. LadyLine has the right to request proof of the grounds for suspension. For the sake of clarity, it is noted that a customer's holiday/vacation is not an acceptable reason for suspension or suspension of payments. Payments under the Service Contract will be suspended during the period of suspension. At the time of suspension, the customer must provide a tentative date for the resumption of payments and must notify the customer no later than 7 days prior to the tentative resumption date to reschedule, or else the service contract will continue and the customer must meet the conditions for suspension again. The suspension of the contract does not shorten the customer's contract period, but the contract period is extended accordingly. Suspension and termination cannot overlap.

8. TRANSPORT

An individual's account can be transferred to another party, either indefinitely or permanently, for a transfer fee in accordance with the tariff. The transferee must meet the conditions for membership and obtain a personal customer identifier. A business account can only be transferred to another employee of the company concerned. The minimum transfer period is one month. A transfer cannot be carried out if the customer has outstanding payment obligations. The transfer of the contract must be requested in writing and is subject to the approval of the Branch. In all cases, the transferring customer is jointly and severally liable to the Point of Sale for any payments due during the term of the service contract to be transferred and will mutually agree with the transferee on the transfer payments. In the case of transfers with an indefinite validity period, the transferee will not be granted the right to visit other LadyLine centres.

The Branch has the right to transfer the service contract to the operator of a LadyLine branch in the same location without the Customer's consent in the event of the closure of the Branch or if the Branch becomes otherwise unable to provide the service. At the Customer's request, the contract may be transferred to the operator of another outlet at the discretion of the outlet and the LadyLine chain.

9. TERMINATION OF MEMBERSHIP

The duration of the different types of contracts is set out in section 6.

You can do this by sending an email to the Centre's customer service or by filling in a cancellation form. The form is available at the reception of the office. The completed form should be delivered in person, by letter or scanned and e-mailed to the LadyLine Customer Service. The Customer ID must be returned to the reception of the branch either by registered letter or in person no later than the expiry date of the service contract or else LadyLine has the right to cancel the Customer ID and to charge the Customer a fee in accordance with the price list and to keep a pledge on the Customer ID.

The period of notice for termination of the service contract is one (1) month.

The expiry date of a terminated membership is determined by the customer's personal billing date. This will be communicated to the customer in the confirmation of termination by e-mail. The subscription will expire at the end of the notice period, unless the notice is withdrawn before then.

Example: the customer's personal billing date is always the 10th of the month. In this case, the paid training period for the current month of membership will be completed on 9 April and the membership will expire after one month's notice period, i.e. on 9 May.

If, at the time of termination of the contract, the customer has prepayments made with sports vouchers or a similar means of payment issued by the company, these will not be refunded or credited in any way.

The customer has the right to terminate the contract in the middle of the fixed term contract period with one (1) month's notice due to a sudden and significant change in the customer's life situation. An unexpected and significant change in life circumstances is defined as, for example, long-term illness, pregnancy, permanent disability, unemployment, voluntary military service or permanent relocation to a location where there is no LadyLine branch. At LadyLine's request, the change must be supported by appropriate documentation (e.g. a medical certificate or official notice of move).

10. RIGHT OF WITHDRAWAL

In accordance with Chapter 6, Section 14 of the Consumer Protection Act, the Customer has the right to cancel the contract concluded in LadyLine's online store and elsewhere than in the Shop by notifying the Shop by means of a cancellation form or in another unambiguous manner no later than 14 days after placing the customer order. The commencement of the Customer's services (i.e. the first visit to a gym or group exercise class), together with the determination of the starting date of the service contract, shall be considered as an express request by the Customer to start using the services during the cancellation period. In such a situation, if the use/provision of the services has started before the end of the cancellation period, the customer must reimburse the Service Point for the start-up fee and the service fee for the month of services provided in the event of cancellation.

11. THE CHARGES FOR THE SERVICE CONTRACT AND THE CONDITIONS FOR CONCLUDING A DIRECT DEBIT OR E-INVOICE CONTRACT

The customer concludes a direct debit or e-invoice contract for the service fee and is responsible for concluding the payment contract or direct debit contract with his/her online bank or bank branch. The monthly service fee under the service contract is charged to the customer once a month. The initial fee and the first month's fitness fee are paid in the LadyLine online shop either via the customer's online bank, in which case the fee is debited from the customer's account immediately, or by e-invoice, in which case an e-invoice or direct debit is sent to the customer's account for the first payment. The initial fee and the first month's fee can also be paid at the reception of the Service Point when the service contract is concluded. The customer's right to the services will not start until the payments have been made. If the direct debit or e-invoice cannot be charged or the payment under the service contract has not otherwise been made by the due date, a reminder invoice will be sent to the customer, to which office charges and a billing surcharge may be added, as well as collection charges in accordance with the law.

12. PRICE CHANGES

What is stated in this Agreement about the Price List applies to LadyLine's Price List as in force at any given time in accordance with this clause.

LadyLine may change the price of an open-ended service contract and flexible service contract due to cost increases or other reasons by giving at least 60 days' notice to the customer by e-mail. LadyLine is obliged to inform the customer of any changes in prices caused by changes in VAT or any other official measures at least one month before the changes come into force. Any changes to VAT will take effect for contracts of indefinite duration from the payment period following the date of the change in VAT.

13. SALES OF ACCOUNTS

LadyLine may, at its sole discretion, offer the Customer the option to purchase services from the Account. A separate credit limit is set for account sales, which the customer agrees to comply with. Purchases entered into the account will be charged to the customer on a monthly basis. Repeated late payments will result in the loss of access to the account. LadyLine has the right to check the customer's credit history before and during the sale of the account.

14. RESPONSIBILITY FOR PAYMENTS

If the agreed payment for the use of the Services is not made in accordance with the payment terms, LadyLine has the right to suspend the Customer's Services until the due payment is made. LadyLine has the right to charge a reminder fee for late payments in accordance with the price list and the law, as well as interest on arrears in accordance with the Interest Act.

15. CHANGES TO THE OPERATION AND TERMS OF THE CONTRACT

LadyLine reserves the right to close the centre, change opening hours and make changes in relation to holidays, public holidays, etc. LadyLine will give two weeks' notice of any changes on the notice board in the Centre and by e-mail to those customers who have given their e-mail address to the Centre. In compelling circumstances, LadyLine reserves the right to close the Centre at shorter notice without the customer being entitled to any compensation. LadyLine also reserves the right to reasonably modify or limit the number of devices and services available.

LadyLine reserves the right to amend these terms and conditions with 30 days' notice using the above notification procedure, provided that the amendments do not result in a change to the essential content of the contract. In the event of a material change, the customer has the right to terminate the service contract in accordance with clause 9 of this contract, regardless of the duration of the contract.

16. RULES

The customer must follow the Code of Conduct and instructions of the Service Point. The guidelines are available on the notice board in the outlet. If a customer breaks the rules of the Premises, his/her membership and the provision of services may be either suspended or permanently terminated. In the above cases, the Service Point is not obliged to refund any payments already made to the Client. Suspension of a client does not extend the duration of the contract. The Client is aware that the Agency has not specifically insured the Client during the training period, and that the Client must take out adequate personal insurance cover.

17. APPLICABLE LAW AND DISPUTES

This Agreement shall be governed by Finnish law. Any disputes arising from this service contract which cannot be resolved by mutual negotiation will be settled by the courts in the place where the customer is domiciled.

For the sake of clarity, the customer also has the right to bring a dispute concerning a consumer good before a consumer dispute board. The Consumer Disputes Board is an impartial and independent out-of-court dispute resolution body. However, the decisions of the panel are not binding on the trader, i.e. in this case, the outlet. Appeals to the panel are free of charge for the customer.

Welcome to LadyLine.

Service contract for a minor


You can download an annex to the minor's service agreement here (pdf). The completed annex must be delivered to the centre before the start of the physical activity, either by post or in person.